Privacy policy

At Soulmaed, your trust means everything to us. This policy explains what information we collect when you shop with us, how we use it, and how we keep it safe. We believe in being straightforward about this — no fine print, no surprises.

What we collect

When you place an order or get in touch with us, we may collect your name, email address, phone number, and delivery address. Payment information is processed entirely through secure third-party gateways — we never store your card or bank details on our end.

We also retain a record of your orders and any communication you share with us via email, WhatsApp, or our website. Like most websites, ours also gathers standard technical information such as your IP address and browsing behaviour through cookies, which helps us improve your experience over time.

How we use it

The information you share with us is used to process and fulfil your orders, keep you updated on dispatch and delivery, and respond to any queries or requests you may have. If you’ve opted in, we may also reach out from time to time with updates about new collections or offers — you are always welcome to unsubscribe.

We do not sell, rent, or share your personal information with any third party for marketing purposes. Your data is shared only with the courier and payment partners who need it to complete your order, and with no one else.

Keeping your data safe

We take reasonable measures to protect your personal information. All transactions on our website are encrypted, and access to your data within our team is strictly limited to those who need it to serve you.

Your rights

You have the right to access, correct, or request deletion of any personal information we hold about you. Simply write to us at care@soulmaed.com and we will attend to your request within 30 days.

If you have any concerns about how your data is being handled, our Grievance Officer is available to help — contact details are listed on our Legal Notice page.

A note on cookies

Our website uses cookies to remember your preferences and understand how visitors navigate the site. You may choose to disable cookies through your browser settings at any time, though some features of the website may not function as intended as a result.