Contact information
We'd love to hear from you. Whether you have a question before placing your order or need help after it arrives, our team is here to assist.
Get in touch
Email — care@soulmaed.com
WhatsApp & Phone — +91 7070700245
Hours — Monday to Saturday, 10:00 AM to 6:00 PM IST
For a faster response, please mention your order number in your message.
Writing to us about something specific?
Here’s how to reach us most efficiently:
• Orders & cancellations — mention your Order ID and write to us within 24 hours of placing your order
• Size exchanges & returns — write to us within 7 days of delivery with your Order ID
• Defective or incorrect items — reach out within 48 hours of delivery with a photo and short video
• Grievances — write to us with the subject line: Grievance — Order ID. We acknowledge within 48 hours and aim to resolve within 15 working days.
Our address
DKH Apparels LLP (Soulmaed)
Plot No. 11, Sector 15A
Faridabad, Haryana — 121007
India